Most frequent questions and answers
An average custom design takes roughly 6 weeks. If the custom design is less complex it may take slightly less time and if a custom design is more complex it make take slightly longer.
Absolutely! We can custom create each setting in the jewelry to fit any stones that you may already have. We also give you credit for any old gold you have.
We offer a limited lifetime warranty on all our custom designs. If there is a manufacturer defect in the jewelry we will cover the repair. In order for us to be able to provide this warranty we ask that you come get your jewelry checked every 6 months.
In order to start a custom design we collect a $300 non-refundable deposit that will be credited towards your finished product. Once you approve the 3D render we require half of the payment for the project.
We get asked this question often. Our custom design process is very competitively priced to comparable showroom jewelry. Our quotes usually come out better priced than what our customers were getting elsewhere out of a showcase.